Learning And Development Specialist

About TELUS Digital:

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and

deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands

from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Overview / Position Summary:

Learning and Development - General Learning Specialist will be responsible for providing Behavioural & Leadership training related to the Learning TI Roadmap and other L&D initiatives to both operation and support staff employees (up to Middle Management level) and supporting administrative training tasks.

Responsibilities:

Providing internal training to Frontline & Middle Management team members for the different TELUS international programs, support the planning, promotion and logistics of courses that will be provided internally according to the department's guidelines, provide training to the support staff and Operation, support the L&D Manager with the preparation and follow-up of internal and/or external training programs, as well as the administrative tasks of reporting and documentation related to any type of training, either internal or external. The L&D facilitator will also be responsible to provide support to the Educational Programs and coordinate any activities related to them if needed.

Skills:

• Leadership
• Creative Content Development
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• Use learning effective measurement for learning programs

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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