- The UX Design Lead is responsible for orchestrating a holistic customer experience, with the experience transformation that meets user or customer needs and accomplishes business objectives.
- End-to-end journey s incorporating information architecture, interaction patterns, visual elements, accessibility, usability, and content that deliver exceptional experiences across products and services.
- Strategize and enable UX research, generate low and high-fidelity prototypes as well as being an active participant in creating customer s journey maps and service blueprints.
- Assist in the planning of overall experience, exercises decision making and utilize best practices on complex issues , uses judgment requiring analysis of variable factors and determining the best course of action.
Required Skills and Experience
- 2 or more years of project leadership experience .
- 5 or more years experience as a UX Strategist, User Experience Designer, Interaction Designer, or Service Designer .
- Proven experience building and governing with Design Language and Design System products.
- Demonstrated ability to strategically create compelling experiences that serves user needs, business goals, and omnichannel integration s .
- Strong understanding of interaction design principles, usability and accessibility standards, and design guideline development .
- Working knowledge of service design , including examples of service blueprinting .
- Demonstrated ability to work with and influence stakeholders to determine business strategy in the digital arena, develop and execute long-term strategic ideas while maintaining collaborative working relationship .
- Experience designing with business, technical and design guideline constraints.
- Experience in working on multiple projects simultaneously.
- Demonstrated experience in contributing to research criteria, participating in user research, and translating insights into design decisions.
- Experience creating interactive prototypes.
- Must be passionate about contributing to an organization focused on continuously improving the customer experience.
- Must provide an online portfolio.
Bonus points
- Bachelor s degree in a relevant field including but not limited to Human Factors, Human Computer Interaction, UX Design, or Product Design .
- Ability to be flexible in a very fluid and dynamic environment.
- Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively.
- Excellent verbal, written and presentation skills.
- Drive your career forward and join the company leading the technology and business evolution in the automotive industry.
