Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Join athenahealth's quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other parts of our lives.
We're looking for a Lead Designer to thoughtfully contribute to our award-winning athenaCollector product, specifically for athenahealth's Patient Payments & Insurance area.
athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you're a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you. Help us break through all the red tape and transform everyone's experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.
Position Summary
We're looking for a Lead Designer to thoughtfully contribute to our award-winning electronic health record and practice management products. In this role, you will work closely with a multi-disciplinary, agile R&D team to research, define, and design product features that create valuable and delightful experiences for our users.
Education, Experience, & Skills Required
- Bachelor's or Master's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX), or related disciplines
- 10+ years of professional experience working in UX research and design.
- Solid capability in a range of UX research and design techniques
- Experience planning, facilitating, and summarizing user research, including discovery interviews, field studies, in-person or remote evaluative testing, and unmoderated studies.
- Understanding of how to work within the agile development process, for the design, development, and delivery of software.
- Strong verbal and written communication skills, in English
Behaviors & Abilities Required
- Develop strong problem statements and metrics to articulate the potential value of new and updated features.
- Provide sound rationale for UX recommendations, to gain others support and commitment.
- Set clear objectives to ensure that ensure design solutions are achieving the right business and user outcomes.
- Design simple, effective, and elegant interactions between users and products.
- Forge strong relationships and work collaboratively within a multi-disciplinary team.
- Manage ambiguity, change, and uncertainty, while making good and timely decisions that keep work moving forward effectively.
- Adapt to the changing needs of a dynamic business with the flexibility and willingness to jump into any aspect of work to help the team achieve results.
About Athenahealth
Here's our vision:To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our Company Culture Might Be Our Best Feature.
We don't take ourselves too seriously. But our work That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talentedemployees or athenistas, as we call ourselves spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where everyathenistafeels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
