Lead UX Designer

Job Ad

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join athenahealth's quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other parts of our lives.

We're looking for a Lead Designer to thoughtfully contribute to our award-winning athenaCollector product, specifically for athenahealth's Patient Payments & Insurance area.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you're a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you. Help us break through all the red tape and transform everyone's experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Position Summary:

We're looking for a Lead Designer to thoughtfully contribute to our award-winning electronic health record and practice management products. In this role, you will work closely with a multi-disciplinary, agile R&D team to research, define, and design product features that create valuable and delightful experiences for our users.

Education, Experience, & Skills Required:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX), or related disciplines
• 8+ years of professional experience working in UX research and design.
• Solid capability in a range of UX research and design techniques
• Experience planning, facilitating, and summarizing user research, including discovery interviews, field studies, in-person or remote evaluative testing, and unmoderated studies.
• Understanding of how to work within the agile development process, for the design, development, and delivery of software.
• Strong verbal and written communication skills, in English

Behaviors & Abilities Required:

• Develop strong problem statements and metrics to articulate the potential value of new and updated features.
• Provide sound rationale for UX recommendations, to gain others support and commitment.
• Set clear objectives to ensure that ensure design solutions are achieving the right business and user outcomes.
• Design simple, effective, and elegant interactions between users and products.
• Forge strong relationships and work collaboratively within a multi-disciplinary team.
• Manage ambiguity, change, and uncertainty, while making good and timely decisions that keep work moving forward effectively.
• Adapt to the changing needs of a dynamic business with the flexibility and willingness to jump into any aspect of work to help the team achieve results.