Job Description Summary
In this role you will be the single point of contact for service engineering deliverables globally, across NPI programs, Install base engineering projects and multiple Post market activities. He is responsible for ensuring on-time delivery of service product features, service verification, design and development of training content , and service process validation .
The position requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and post market engineering support. All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. The entire cross-functional team to ensure product serviceability, safety, and quality.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles & Responsibility
- Roles responsible for developing Service design concepts based on user needs and define allocation to subsystems based on refinement of the design concept with SME in subsystems.
- Individuals in these roles perform detailed trade studies to define the specifications for features or components.
- They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs.
- In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance.
- They understand the service vision and process and can ensure service goals for a product or business are met.
- Work closely with the Lead System Designer, to ensure that service requirements and outputs are defined and integrated properly within the product/program.
- Leverage digital technology trends and apply AI tools in design and development of content that supports field service / Online support SMEs in product installation and trouble shooting.
- Strategize and lead the development/delivery of service documentation and service training to ensure success of the product over the entire life cycle in the local and global regions.
- Work with the field service team to capture feedback and incorporating this feedback into future releases.
- Ability to proactively manage cross-functional interdependencies to maximize team efficiency and avoid gaps/delays in execution of service deliverables.
- Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives.
- Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
- Has knowledge of best practices in service engineering, work towards simplifying service processes for effectiveness.
Required Qualifications
- 8 to 10 years experience working with cross functional, global teams with at least 5 years in a service lead / project leadership role.
- Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers concerns.
- Prior knowledge and experience of healthcare domain.
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.
Our
total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud
#Hybrid
Additional Information
Relocation Assistance Provided: No
