Responsibilities
Roles and Responsibilities
- Develop and implement strategies to enhance the overall customer experience at the airport
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes
- Lead and mentor a team of customer experience professionals to ensure high-quality service delivery
- Collaborate with various departments to streamline processes and optimize customer touchpoints
- Monitor and maintain adherence to ISO quality management standards
- Conduct regular quality audits and assessments to identify gaps and develop corrective actions
- Establish and maintain key performance indicators (KPIs) to measure customer experience effectiveness
- Report on customer experience metrics and trends to senior management
- Stay updated on industry best practices and technological advancements to enhance customer experience
- Handling customer complaint
Education Qualification
- Bachelor's degree in Business Administration, Hospitality, or a related field
Certification required
Experience
QUALIFICATIONS
- 5-10 years of experience in the Airports industry
