Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Responsibilities
Job Summary
- Oversee the day-to-day operations of the MSP program for the Amazon account, ensuring smooth delivery of contingent workforce solutions.
- Act as the primary point of contact for client stakeholders, ensuring strong relationships and program satisfaction.
- Manage the end-to-end recruitment lifecycle for contingent labor, ensuring quality delivery and meeting service level agreements (SLAs).
- Collaborate with hiring managers to understand business requirements, workforce needs, and timelines to ensure optimal staffing solutions.
- Drive program compliance, ensuring adherence to contractual obligations, regulations, and Pinnacles best practices.
- Lead program initiatives to enhance performance, improve operational efficiency, and address any client or program challenges.
- Manage vendor relationships, ensuring they meet program standards and deliver quality candidates within the agreed timelines.
- Prepare and deliver regular program performance reports to both internal and external stakeholders, highlighting key metrics and areas for improvement.
- Conduct audits and compliance checks to ensure program integrity and adherence to client and legal requirements.
- Provide mentorship and guidance to junior team members, ensuring their development and success within the program.
- Stay informed on market trends and best practices in workforce management, recommending new strategies to improve program success.
Must Haves
- Bachelors degree in Business, HR, or a related field.
- 3+ years of experience in Managed Service Provider (MSP) program management or contingent workforce management, ideally supporting large accounts.
- Experience working with VMS tools and managing contingent labor processes.
- Proven ability to build and maintain strong client relationships, ensuring high levels of satisfaction.
- Strong knowledge of SLAs, KPIs, and compliance requirements within the MSP model.
- Excellent organizational, time-management, and problem-solving skills, with the ability to multitask in a fast-paced environment.
- Exceptional communication skills, with the ability to interact effectively with client stakeholders, vendors, and internal teams.
- Strong data analysis and reporting skills, with proficiency in MS Excel and other reporting tools.
- Experience leading and mentoring a team, with the ability to guide junior team members to success.
- A proactive and solution-oriented mindset, focused on continuous improvement and client satisfaction.
