Lead Product Manager, Merchant Acquiring

About the role

As the Lead Product Manager for Tide's Card Reader Plus product, you will shape the strategy and vision to scale this core product, focusing on product-led growth and seamless integration with Tide's platform. This role is instrumental in driving our mission to empower members by providing a high-quality, efficient card reader experience that complements our broader ecosystem.

As Lead Product Manager you will be responsible for

Product Management and Product Development

• Own Get Paid and Card Reader Plus solutions with the needs of established larger businesses in mind, ensuring seamless integration with other Tide products for a unified user experience.
• Continuously assess and prioritise feature enhancements that cater specifically to the requirements of established larger businesses, ensuring each release delivers significant value to this target segment.
• Establish and monitor performance metrics that gauge product success specifically for established business users, adjusting strategies based on feedback and usage patterns to optimise the product's impact within this segment.

Revenue Ownership & Commercial Performance

• Align revenue targets and strategic partnerships with Tide's objectives, specifically focusing on the needs of established larger businesses.
• Design market-aligned pricing strategies to drive adoption, profitability, and retention, ensuring the product's appeal to established, high-transaction businesses.

Data-Driven Product Improvements

• Leverage data insights to continuously refine the Card Reader Plus, tailoring the product's features and functionalities to the demands of larger, established businesses.
• Lead experiments and A/B tests with a focus on the acquisition and profitability of established business customers, ensuring the product meets their specific needs.

Operational Scalability & Geographic Expansion

• Strategically scale Get Paid Countertop Products for Established Businesses operations across geographies, prioritising operational efficiency and a seamless experience for larger, established business users.
• Partner with teams across product, engineering, design, analytics, marketing, and finance to align on goals, specifically for scaling the product to serve established businesses effectively.

Fraud, Risk & Compliance Management

• Develop specialised fraud, risk, and chargeback models focused on the transaction patterns of established larger businesses.
• Work with risk, compliance, and member operations teams to ensure Card Reader Plus remains a secure, compliant option for established larger businesses, focusing on the security needs of high-volume merchants.

What we are looking for

• Strong knowledge of growth strategies specifically suited for hardware-based financial products in high-growth environments.
• In-depth experience with card reader products, with a particular focus on the UK and European markets.
• Proven ability to work with cross-functional teams and influence stakeholders, including C-level executives.
• Proficiency in agile development methodologies such as OKRs, Scrum, and Kanban.
• Background in integrating card reader products within Banking Apps.
• Experience in achieving product KPIs (e.g., onboarding, activation, retention) and managing P&Ls.
• Deep understanding of PSPs, scheme networks, and relevant compliance standards.

What you'll get in return

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options