- In this role you will be responsible for the oversight of one or more Payroll Time process(es) which includes developing an in-depth understanding of specific systems processes and legislative rules
- Identify trends and/or process improvements and take ownership of all operations-focused tasks for in-scope process(es) including daily work outsourcing and auditing
- Leverage expertise to work collaboratively across internal operations teams and with GE Aerospace teams to resolve issues
- Please note this role primarily supports GE Aerospace Employees People Leaders and HR Partners in the ASEAN region including Malaysia Singapore
Essential Responsibilities
- Provide oversight and execute on one or more Payroll Time process(es) including work direction prioritization and troubleshooting assistance.
- Maintain high standards of accuracy timeliness and quality to ensure compliance with relevant legal and GE Aerospace policy requirements.
- Resolve complex processing issues and escalations for internal and external customers while promoting u201CBest in Classu201D customer service.
- Manage metrics monthly reviews escalations disaster recovery testing and year-end coordination.
- Manage 3rd Party Payroll and Time Providers to ensure seamless compliant and high-quality Payroll Time services.
- Develop broad knowledge of Payroll Time processing procedures to ensure successful execution.
- Be the policy expert and be able to work with policy owners on design ideas.
- Build and maintain relationships with stakeholders across Finance functions the broader Workforce Experience and Insight Team and the HR Client Delivery team to ensure open communications that support an effective partnership across our HR and business community as we'll as employees and People Leaders
- Work collaboratively across internal teams and establish strong working relationships within GE Aerospace and key stakeholders in solving complex issues.
- Be the Payroll Time expert in system functionality business processes and audits
- Proactively identify and drive continuous improvements within assigned processes work closely with cross functional teams to proposing process improvements to reduce waste manual work align to global standards and increase productivity.
- Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to process improvement project plans tracking and reporting progress and ensuring adherence to deadlines and project methodologies.
Qualifications/Requirements
- Country Specific Requirements
- Fluency in local language and/or English knowledge both verbal and written
- Bachelor degree from an accredited university or college in related area
- Significant prior professional work experience with demonstrated achievement in Payroll Benefits and/or Operations/Service-oriented environment ideally in a multi-national organization
- To be successful in this role you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries with comfort and efficiency
Desired Characteristics
- Solid interpersonal skills: ability to work effectively in a team-based environment
- Strong customer service focus with the ability to anticipate customer needs with a high level of responsiveness
- Proficiency in HR Payroll and Benefit systems (ex. Workday) and technologies
- Ability to quickly embrace new technologies
- Experience establishing and maintaining customer and supplier relationships
- Supportive team player with a drive to create a positive work environment
- Applies solid judgment ensuring integrity compliance confidentiality
- Passion for continuous process improvement and simplification
- Ability to anticipate and resolve challenges
- Strong analytical and problem-solving skills with proven ability to organize and analyze data
- Ability to work in a fast-paced environment prioritize multiple tasks and meet deadlines
- Self-starter who can manage multiple tasks simultaneously with minimal supervision
- Ability to communicate effectively verbally and in writing across all levels within the organization
- Proficient in the use of Microsoft applications: Outlook Excel Word and PowerPoint
