Zuma is pioneering the future of customer interactions with our AI-driven leasing agent, Kelsey, transforming the rental market experience for consumers and property manager alike. Our innovative platform is crafted from the ground up, integrating artificial intelligence, machine learning, to boost sales conversions and enhance support capabilities for property management business across the country. As one of Los Angeles's fastest-growing startups, Zuma has over +17M in funding and support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YCs former COO, Qasar Younis.
With our headquarters in Los Angeles, USA, Zuma sells its product nationally and is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. Join us in our journey to revolutionize the rental industry and beyond, making seamless, AI-enhanced interactions the new standard.
Zuma is seeking a pioneering Lead DevOps Engineer to join our team in Bangalore and revolutionize our DevOps practices. As our most senior DevOps professional, you will set the tone for our engineering culture and lead the charge in developing top-tier DevOps practices and infrastructure. You will spearhead critical projects for our CI/CD pipelines, cloud infrastructure, and system reliability, focused on our Large Language Model (LLM) based AI leasing agent and its deployment. This position is a leadership role, where you will mentor and collaborate with a diverse group of engineers, contributing to their growth and enabling them to excel.
Responsibilities
- Implementing SLOs and SLIs (service level objectives and indicators) following SRE best practices
- Scaling out observability and related tooling for logs, metrics and traces and onboarding all teams onto our chosen tools
- Designing and developing sophisticated DevOps solutions to support the deployment and operation of our Large Language models (LLMs) and customer third-party CRM integration experience
- Creating a robust and seamless CI/CD pipeline to ensure smooth and efficient deployment processes
- Scaling cloud infrastructure with modern technologies and frameworks
- Pioneering our infrastructure as code (IaC) framework
- Ensuring robustness and scalability by leading best practices for monitoring, security, and reliability in DevOps
- Working towards SOC-II type II by helping to implement SOC-II requirements, audit, and necessary practices
- Driving team execution with agile or similar development practices
- Collaborating with cross-functional teams to define and implement infrastructure requirements for the platform
- Providing technical guidance and mentoring to junior and senior team members, including engineers based across the world in India
- Working closely with our product and engineering teams to align with customer asks and solve operational problems
Qualifications
- Bachelor's or master's degree in computer science or a related field
- Minimum of 10 years of experience in DevOps and cloud infrastructure
- Excellent English communication skills and experience collaborating with customer-facing product teams
- Experience leading or managing technical teams
- Strong knowledge of the AWS cloud platform
- Strong proficiency in the following DevOps tools: Docker, Kubernetes, Github Actions, Terraform
- Experience with observability platforms and best practices, such as New Relic, Grafana, and Open Telemetry
- Experience setting up RBAC, security and networking for mid size teams of engineers
- Has gone through a SOC-II audit in the past
- Extensive experience with infrastructure as code (IaC) and automation
- Experience working with LLMs and supporting LLM architectures at scale
- Excellent problem-solving and debugging skills
- Startup experience and a scrappy/flexible mindset
