About us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story

What you will do

Asset Management & Networks (Brief scope of work):

• Asset Record-Keeping.

• Quarterly Audits and Reporting

• DC Site Visits, once site a month

• Inward & Outward Directory

• Asset Health & Maintenance support

• Store Keeping

• Logistic Support

• DC Operations & Networks: Planning, Implementation and Policy/Process Adherence

• Site Operations & Access Permissions

• Performance Monitoring of network devices

• Circuit Level - Record-Keeping for all 11 Sites

• Network Maintenance & Change Management Support

• Cable Management & Record Keeping

• Network Security as per policy

• Attend critical application escalations

• Coordination with Field Executives and ensure execution as per scope

• Technical & Knowledge base documentation

• Ensure escalation from L1 is attended and resolved

• Involving in DC activities: Asset Shipment support, tracking and implementation

• Handling Field Feasibilities & Implementation

• Maintaining call report

• Audit & Reporting (In collaboration with the Vendor / Managed Services Team)

• Monthly site as-built Check and Record-K.

• Quarterly Audits and Reporting

• DC Site Visits, once site a month
  

What are we looking for

• Applicants with 7-10 years of experience can apply (from tech / non-tech graduate programs)

• The decision of handling any downlink/Server under Project and deciding how they are to be handled.

• Developing or identifying network cable/rack/cabinet installation processes and standards.

• Experience in handling multiple migration projects.

• Ability to maintain all structured cabling and connectivity.

• Crisp oversight and clear communications with vendors.

• Should have excellent time-management skills

• Must be proficient with Microsoft Office Suite of Products, i.e. Word, Excel, etc

• Should be a go-getter, ability to work independently is a must

• Strong troubleshooting and creative problem-solving skills