Job Title: Lead Consultant - Patient Platform Success Engineer
Career Level - E
Introduction to Role:
Are you ready to make a significant impact in the world of healthcare As a Lead Consultant - Patient Platform Success Engineer, you will be an integral part of the Commercial IT SSD Software Engineering Platform Success Team. Your role will involve ensuring the successful adoption, operation, and optimization of Patient Access platforms and products. You will work collaboratively with various teams to implement best practices for system reliability and performance. This is your chance to contribute to the success of delivering value to Commercial IT customers by focusing on a positive user experience, troubleshooting issues, and implementing data engineering and operations best practices.
Accountabilities:
As a Platform Success Engineer, you will partner with Platform Engineering, Product Engineering and Patient Capability leads to identify and prioritise continuous improvement & optimisation initiatives. You will also contribute to IT platform and IT Product health and compliance metric definition, measurement, analyses and reporting. Your role will involve identifying, designing, and driving continuous improvement and automation initiatives. You will also manage, evolve, and measure platform success metrics and KPIs.
Essential Skills/Experience:
- Degree level education in computer science or similar
- Prior experience in an Information Services/Information Technology Project Management with good business acumen
- Proven experience of managing relationships with 3rd party suppliers
- Proven experience in a technical support or success engineering role, preferably in a Patient Platforms environment
- Strong understanding of Patient platforms, primarily Salesforce
- Strong understanding of IT Service Management.
- Ability to interpret and communicate technical information into business language
- Working knowledge of Agile Software Development techniques and Methodologies
- Working knowledge of Continuous Integration and Deployment methods delivered as part of an agile team
- Proficient in all aspects of Agile and SaFE (can lead, teach, and run)
Desirable Skills/Experience:
- Customer engagement experience
- Knowledge and experience of identifying and implementing AIOps use cases
- Good commercial awareness and understanding of the external market
- Demonstrate initiative, strong customer orientation, and cross-cultural working
- Excellent communication and interpersonal skills
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Why AstraZeneca
At AstraZeneca, we're specialists who are passionate about patients. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.
Ready to make a difference Apply now and join us in our mission to disrupt an industry and change lives!
