Lead Assistant Manager

EXL IT service management

Early Applicant

25 days ago
Be among the first 50 applicants

Exp: 0-2 Years

Pune, India(estd)

ITES/BPO/Call Center

(estd)

Job Description

Manage team and ensure quality and productivity targets are met
Preferred knowledge of the UK insurance industry
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy
Effectively manage queue and balancing of work load
Focus on Innovation
Handle escalations

More Info

Industry:ITES /BPO /Call Center

Function:Insurance

Job Type:Permanent Job

Skills Required

UK insurance industry

quality policy

ISO/COPC

escalations

information security standards

Date Posted: 01/11/2024

Job ID: 98867361

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About Company

EXL IT service managementJob Source: exlcareers.peoplestrong.com

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217;re your business evolution partner&#8212;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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