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EXL IT service management

Lead Assistant Manager

EXL IT service management
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 5-7 Years
Noida, India(estd)

ITES/BPO/Call Center

(estd)
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Job Description

  1. Responsible for ensuring smooth functioning of Quality Excellence, driving quality and process improvement initiatives in the allocated business processes
  2. Ensure timely incubation of Quality Compliance Analyst (QCAs) in allocated processes and ensuring that QE deliverables (monitoring, feedback, production, reporting) targets are met
  3. Manages/Leads innovation/ Process Improvement projects
  4. Assist in set up of Quality Excellence function for business processes in coordination with Operations and/or Migrations Team
  5. Timely and accurate reporting of various functional reports
  6. Conduct regular Gage R & R / calibrations sessions internally and/or with clients
  7. Perform ongoing reviews to ensure compliance to OSD and facilitate in changes in QE procedures
  8. Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
  9. Train / mentor QCAs on quality tools and concepts
  10. Driving KAIZEN (AIM) based initiatives for building change culture and process improvements.
  11. Support baseline activity for FTE/TBP processes
  12. Responsible for making and presenting MBR slides from Quality Excellence perspective

More Info

Industry:ITES/BPO/Call Center

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

Process Improvement
Kaizen
AIM
Innovation

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Date Posted: 17/10/2024

Job ID: 96696807

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About Company

EXL IT service management
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At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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Last Updated: 27-11-2024 08:07:55 PM
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