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EXL IT service management

Lead Assistant Manager

Early Applicant
  • 19 days ago
  • Be among the first 50 applicants
Exp: 10-13 Years

ITES/BPO/Call Center

(estd)

Job Description

Requirements :(LAM-B2)

  • Quality
  • Life science/Paramedical Degree
  • CPC
  • 10 - 13 year of Coding
  • Specialty worked: IVR - Mandatory (Must be dealt with complex level IVR coding, cardio vascular surgery and General surgery
  • 5+ years of coding experience
  • 3+Years of Team lead role in Quality team is preferable
  • 2+ Years AM role
  • CPMA certification is added advantage.
  • Location -Chennai

Responsibilities and Essential Functions:

  • Quality audit
  • Must be a subject matter expert
  • Team handling skill set
  • Inventory management and planning
  • Motivate and guide team to achieve production and quality goal set
  • Follow project related protocols and instructions
  • Handling team clarification
  • To be proactive in handling team issues
  • Problem solving skill sets
  • Research on grey areas with solution
  • Capable of conducting team education and training
  • Skill sets to address client email and queries
  • Should have more analytical skill sets
  • Should be more innovative, energetic and positive thoughts
  • Having skill sets to motivate teams
  • Escalate issues, identify trends
  • All emails from Manager should be answered promptly without fail
  • Ensure compliance of entire team for HIPAA,OIG

More Info

Skills Required

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Date Posted: 11/11/2024

Job ID: 99824953

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About Company

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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Last Updated: 30-11-2024 06:12:06 AM
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