Job Description

Lead Programmer Analyst- B2

Function

GPP

Sivaraman Boominathan(186674)

EmploymentType

Permanent

Span of Control

TBD

Location

W222

Basic Functions

• Skilled and motivated .NET and SQL Application Support professional to join our Production Support team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment. You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications
• Application Support

Monitor, maintain, and support .NET applications in a production environment.

Troubleshoot and resolve application issues reported by users or identified through monitoring tools.

Collaborate with development teams to deploy patches, updates, and new releases.

• SQL Database Management:

Troubleshoot and resolve database-related issues, ensuring data integrity and availability.

Write and optimize SQL queries, stored procedures, and functions as needed.

• Incident Management:

Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations.

Document and track incidents, resolutions, and root cause analysis.

Work with cross-functional teams to implement preventive measures and reduce future incidents.

Essential Functions

• Strong problem solving and analytical skills and the ability to roll up your sleeves and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.

• Provide support to end-users by addressing application-related queries and issues
• Conduct user training sessions as needed to improve user proficiency with the applications.
• Identify and address performance bottlenecks to improve application efficiency.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.

• Identify opportunities for process improvements and contribute to the development and implementation of best practices.
• Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.

Primary Internal Interactions

• Share / spread knowledge with team members as well as internal.
• Pro-active in maintaining and increasing the teams and your own technical knowledge.

Primary External Interactions

• Communicate with onshore stakeholders & Executive Team Members.
• Client and stake holder Interactions to better understand expectations & streamline solutions. If required should be a bridge between the stake holder and the development team.