Job Description
As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our businessand your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.
About The Role
In this opportunity as Lead Application Mapping Specialist, you will:
- Be responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities.
- Monitors service mapping results, reconciling and addressing any anomalies.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
About You
You're fit for the role of Lead Application Mapping Specialist if your background includes:
- Years of Experience: 7 - 15 Years
- Ensures that service mapping products are highly available and reliable.
- The ability to customize Service Mapping Patterns on the basis of application/Experience with extending the ServiceNow schema to custom applications.
- Regular maintenance of modelled applications and triggering Service Review and Audits.
- Establishes, monitors, and maintains Service Mapping refresh schedules.
- Responsibility for chairing meetings with Software/Application Owner(s) and gather requirements, produce weekly/monthly status dashboards.
- Presenting and conducting demo reviews with Owners/Tower Leads.
- Intermediate understanding of application architecture and their relations with other application components.
- A working understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks.
- A working understanding of Linux/Unix commands, SUDO permissions and other OS environments
- A working understanding of cloud based discovery (internal external) and discovery for other CI types.
- A mature understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues.
- Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc. to support the service mapping process.
- Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing.
- Participates in platform upgrade planning, testing, and validation.
- Strong knowledge of ServiceNow modules such as Service Mapping, CMDB, Incident, Change.
- Fundamental knowledge of ServiceNow Event Management module and other ITSM modules.
- Exposure to third-party tools for integrations like SCCM, Orchestration, Qualys, Orion and similar tool set.
- Scripting knowledge for customization (good to have) not mandatory as we have other in house developers.
- May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
- Create/Maintain ServiceNow Mapping documentation/standard operating procedures.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams..
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
