The Network & Acquirer Solutions (NAS) acts on behalf of the Enterprise (agnostic to Issuer and Acquirer) to develop and enable products and capabilities for the American Express Global Network (AEGN).
The Network & ATM Settlement Operations Team within NAS, is primarily responsible for enabling funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing the related contractual fees, and resolving ATM billing discrepancies or Disputes.
Purpose of the Role
- The aim of the Settlement Solutions Team is to provide an exceptional service experience to our GNS and ATM Business Partners and to be a Centre of Excellence for settlement solutions related to these internal or external partners.
- Analyst, Network Settlement Solutions, whose role is to support key Network Settlement processes including performing critical activities related to ATM fees financial charge-out process, ATM fee invoice payment & validation process for Global ATM partners.
- Both the processes are key to maintain financial integrity of ATM operations as well as ensure AXP brand is held in high regards by providing distinct customer experience processing timely and accurate ATM invoice payments.
- The role also requires providing oversight related to diligent accounting of ATM Service Provider Invoices as well as accruals booking for ATM fees in collaboration with Controllership.
- The role extensively contributes to supporting the preparation of monthly ATM Fee Reporting which helps to assess fee trends and anomalies identified across regions and countries.
- Required to collaborate with the ATM Settlement Operations team based in UK to ensure a seamless One Team Two location strategy.
Responsibilities:
- Prepare monthly ATM Fee reporting & dashboards highlighting fee trends and insights to be distributed to senior management.
- Support monthly ATM accrual process and work in cross collaboration with Controllership to plug gaps related to accounting principles and Enterprise Accounting practices.
- Demonstrates highest level of integrity in accurately reporting ATM numbers in line with Enterprise-wide Accounting Policies.
- Delivery of critical ATM Contractual Fee validation Process demonstrating great eye for details.
- The candidate supports ATM implementation projects and assess downstream operational impacts to ATM fee accounting and transfer pricing processes.
- Support SOX Testing requirements and Internal Audit requests
- Support BCP Planning and Testing, participate in any other BCP exercise as per NAS critical BCP plan.
- Demonstrated ability to make decisions, work well under pressure, meet deadlines, and adapt easily to frequent change.
- The person should independently be able to handle queries from teams like Controllership, GFO and Audit Groups
- Strong Communication Skills, to interact seamlessly with internal and external Customers.
- Ability to work within a team environment and with diverse team members.
Critical Factors to Success:
- Full time B. Com / Or Specialization in Commerce stream
- Advanced analytical skills, well organized, able to understand and communicate complex requirements and develop control recommendation
- Working knowledge of ATM products, Operations, Services, and platform like Oracle, MicroStrategy, TM1 would be an added advantage.
- Get up to speed quickly and gain a good understanding of NSO Business and broad knowledge of ATM Fee Operations process.
- Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities.
- Proficient communicator with constructive written and verbal communication with a high level of customer focus
- Good Teamwork ethic and Drive Results though Collaboration
- Accuracy levels at a high standard
- Computer literate (MS Word, Excel)
- Good understanding of spreadsheet controls.
- Ability to recognize opportunities for process improvements and proactively drive change forward.
- Flexible and engaging team member with the ability to adapt to a constantly changing environment.
- Should have tenured 12 months or more in current role position.
Academic Background:
Graduates with 1-4 years of relevant work experience in Accounting, Operations Management, Risk and Compliance domain are welcome to apply for the role.
Functional Skills/Capabilities:
- Finance
- Operations
- Accounting
- Analytics
- Communication
- Problem Solving
Preferred Knowledge of Platforms:
- TM1
- Oracle
- Amex MainFrame
- Power BI
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective.
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential.
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
