Last Mile Delivery Manager

Responsibilities:

• Team Management:
• Recruit, train, and supervise a team of delivery drivers and associates.
• Provide leadership and guidance to ensure team members are equipped to meet delivery targets and uphold service standards.
• Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
• Delivery Operations:
• Plan and coordinate daily delivery schedules, considering factors such as order volumes, delivery locations, and vehicle capacity.
• Monitor and analyze delivery performance metrics, including on-time delivery rate, delivery accuracy, and customer feedback.
• Implement measures to optimize delivery operations, minimize delivery times, and reduce costs while maintaining service quality.
• Route Optimization:
• Utilize route optimization software and geographical data to plan efficient delivery routes.
• Continuously evaluate and adjust delivery routes based on traffic conditions, customer preferences, and delivery priorities.
• Identify opportunities to streamline routes, reduce mileage, and improve fuel efficiency to achieve sustainability goals.
• Customer Service:
• Collaborate with customer service teams to address customer inquiries, resolve delivery-related issues, and ensure a positive customer experience.
• Monitor customer feedback and satisfaction levels, taking proactive steps to address concerns and improve service quality.
• Ensure that delivery personnel maintain professionalism, courtesy, and adherence to delivery instructions during customer interactions.
• Quality Assurance and Compliance:
• Conduct regular inspections of delivery vehicles to ensure they are well-maintained, clean, and compliant with safety regulations.
• Enforce adherence to company policies, procedures, and safety guidelines among delivery team members.
• Stay updated on relevant regulations and licensing requirements for last mile delivery operations and ensure compliance at all times