About NIIT MTS
At NIIT Managed Training Services, were transforming the way the world learns, for the better. Thats why the worlds best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
- Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/
- Link for our website: https://www.niit.com/en/learning-outsourcing/
Contact: [Confidential Information]
- 9354482536 - share resume on WhatsApp
Job Description
- Provide customers with information on course offerings and products
- Enrolling customers in open enrolment classes for external, internal, domestic and international customers.
- Securing billing information from customers via purchase orders, contracts, and credit Card., WBS Numbers. Knowledge of customer service policies.
- Do Bulk Completions for internal employees to ensure that they receive credit for their training.
- Add External Profiles into our LMS system and ensure that they can access the LMS system for training courses
- Responsible for interacting with customers to address standards to slightly complex delivery issues.
- Processing customer orders
- Assist customers with Computer Based-training, Web or Multi-media Training.
- Researches order delivery status and prepare appropriate response to customer.
- Creating standard quotes for external customers and sales team for Open Enrolment classes and web-based courses.
- Answer phone calls from customers/ clients
Experience And Skills
- Proficiency in Language and English language
- Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication and decision making.
- Well organized and customer focused.
- Proficient in Computer (MS Office, SharePoint and CRM tools).
- Attention to detail and an ability to work easily with others.
- Ability to work independently in a flexible and adaptable manner.
- Working globally, covering different time zones and languages is key
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
