Find your next role with MedGenome Labs Ltd. We are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers. We operate the largest CAP accredited Next Generation Sequencing (NGS) lab in Southeast Asia housing cutting-edge genome sequencing platforms. MedGenome is the founding member of GenomeAsia 100K, an initiative to sequence 100,000 Genomes in Asia.
We have an exciting opportunity for the position of Lab Operations Manager in Bengaluru location. It is a full time and work from office opportunity.
Skills and Experience Required:
- 7+ years of experience in Providing platform for client and sales queries resolution in the areas of Routine and Pathology Tests.
- Expertise in providing support to the sales team for report queries and doctors connect.
- Training to the sales team and the clients regarding the DOS and sample pre analytics.
- Periodic client and doctors visit alongwith the respective sales team helping in business revenue generation.
- Set communication process and escalation matrix for labs
- Ensure follow up of end-to-end processes from logistics to sample accessioning, processing and dispatch of reports.
- Maintain TAT for all the inhouse and follow up for the outsourced tests.
- Ensure timely recording of RCA CAPA for TAT outliers.
- Standardization of lab operations for all MedGenome routine Path Labs across the country.
- Setting up processes for lab operations as per MedGenome protocol.
- Monitor referral lab services and compliance.
- Build templates and dashboards to capture and analyse TAT, IQC and EQA data, escalations in labs, sample volumes and test run rate across all labs.
- Support IT and LIMS team to standardize data
- Periodically review DOS at each lab and ensure the same is updated in LIMS.
- Monitoring the daily IQC with troubleshooting, EQAS entry and RCA CAPA of outliers, all instruments maintenance and PM.
- Identify and implement quality improvement programs.
- Review and monitor quality protocols and SOPs, work sheets and QA processes in line with accreditations.
- Implementation of NABL lab audit checklist.
- Review of AMC, CMC management and breakdowns of instruments.
- Ensure implementation and compliance of internal and external audit observations across labs Department wise maintenance of QC Procedures
- Prepare the lab for all kinds of audits
Educational Qualification:
Phd or Masters in Science in relevant education.
If you are interested in this position, please click the APPLY NOW button for immediate employment consideration. We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.
