Designation: L3 IT Engineer
Experience: 5+ years
Location: Bangalore
Role: Full time
We are looking for a System Engineer L3, you will have the responsibility of maintaining and improving the technology infrastructure of our company, working closely with our team of L2 engineers to ensure operational efficiency.
Roles and Responsibilities:
- Provide expert-level technical support and troubleshooting for complex IT issues escalated from lower support tiers.
- Investigate root causes of critical incidents and implement permanent fixes
- Design, implement, and maintain the organization's IT infrastructure including servers, networking devices, storage systems, and security appliances.
- Ensure systems are scalable, reliable, and secure based on business needs.
- Implement and manage IT security measures including firewalls, intrusion detection/prevention systems, and access controls.
- Ensure compliance with relevant data protection regulations and industry standards.
- Lead IT projects such as system upgrades, migrations, and deployments.
- Develop project plans, coordinate resources, and ensure projects are completed on time and within budget.
- Monitor and optimize system performance and resource utilization.
- Implement solutions to improve efficiency, reliability, and scalability of IT infrastructure.
- Maintain comprehensive documentation of IT systems, configurations, and procedures.
- Share knowledge and best practices with other team members.
- Liaise with external vendors and service providers for IT-related procurements and support contracts.
- Develop and maintain disaster recovery plans and procedures.
- Conduct regular testing and ensure readiness to minimize downtime in case of IT disruptions.
skills
