- Investigate alerts, security incidents and seeking out potential security issues through log analysis, and use of tools such as SIEM, UEBA, EDR, etc
- Ensure that there is a timely response to any cyber incidents to minimise the impact to the business, including interacting with different technical teams and business areas where needed
- Primary escalation point for complex incidents to conduct investigation, and initiate containment actions required
- Escalate high priority or high severity alerts/incidents to escalations team according to the prescribed process
- Safely acquire and preserve the integrity of cyber security data required for incident analysis to help determine the technical/operational impact, root cause(s), scope, and nature of incidents
- Escalation point to provide process and/or technical advice for Level 1 analysts
- Manages shift workload to make sure they are assigned and handled according to KPI targets
- Prepare and send the end of shift report to Leadership team
- Document, attend and lead the handover call to ensure updates, unassigned tickets, tasks, and incident investigation that needs to be continued by next shift will be communicated
- Perform quality audit for tickets that were handled by Level 1s to ensure incidents were handled according to prescribed processes
- Recommend alert/s for tuning to minimize false positives and improve the businesses security posture against attackers and threats
- Regularly contribute to the SOC playbooks and knowledgebase with findings from investigations such as different attacker tools, tactics, and procedures which can be applied to future investigations
- Help deliver training to mature skills of new joiners or colleagues
What you will need:
You will be working as part of a 24/7 SOC across different locations and therefore you must be a true team player, with theability and desire to engage with different internal stakeholders and colleagues to deliver the very highest standards of serviceand support.
- 4 - 7 Years Experience working as part of a mature cyber defence centre or security operations centre
- To be effective, you need to have great troubleshooting skills, the ability to research problems and the ability to effectivelycommunicate during stressful times, while keeping a cool, calm, and friendly approach when dealing with stakeholders andcolleagues.
- Solid time management skills and be dependable
- . Hands on experience of using a SIEM, UEBA, and EDR as a Level 2 security analyst.
- Leading Investigations and comfortable talking to stakeholders and colleagues on both a technical and non-technical level.
- Great verbal and written communication skills, and the ability to write reports in a structured methodology.
- BSc/MSc in a security field or equivalent experience working within a security related function
- . To be inquisitive, with a strong sense of personal responsibility for learning and self-development. Being able to identify common attack techniques within the context of specific technologies
- . Working knowledge of networking protocols/technologies (e.g. TCP, IP, HTTP/HTTPS).
- Working knowledge of Unix, Linux, and Windows operating systems.
Beneficial:
- Any relevant security certifications (SSCP, OCSP, Security+, CySA+, etc.).
- Any relevant network certifications (Network +, CCNA, etc.)
- Knowledge of other key IT fields (such as Web Applications, databases, Active Directory, network security systems such asweb proxies, firewalls & data loss protection)
- Exposure to attack and penetration methods and tools.
- Working knowledge of scripts, tools, or methodologies to enhance our incident investigation and processes (such as Python,PowerShell, etc.).
- BSc/MSc in a security field or equivalent experience working within a security related function
