Company Overview
EquiLend is a global leader in FinTech, specialising in Securities Finance. We offer a broad array of innovative services, including NGT, our flagship securities lending platform that simplifies and streamlines trading processes for our clients.
Alongside NGT, we offer many other products such as EquiLend Spire, advanced post-trade solutions, and the latest in regulatory technology, as well as critical securities market data. Our expertise and advanced technologies ensure that operations are efficient and effective, helping clients worldwide to achieve superior performance.
Join EquiLend and contribute to the evolution of global securities finance, driving innovation and operational excellence.
Team Overview -
The Senior Product Support role sits within our global support team and is an integral part of the wider IT department. The team is split across Pune, Chandigarh, London, Dublin, New York, Hong Kong and Tokyo and is responsible for supporting the companies business to business multi-tier platform.
In this role, you'll own 2nd line support queries which come via monitoring alerts or tickets raised by external clients and internal EquiLend teams. You will work closely with the global team, following support processes to ensure that all incidents are resolved efficiently, recommending and implementing changes successfully.
Do you have a genuine passion for technology and a client-centric mindset If so, this Senior Product Support Engineer opportunity could be the perfect match for you!
Role Responsibilities
- Using our follow the sun support model, you will ensure maximum availability and performance of the company's trading/post-trade applications across Web, MQ and API channels
- Provide 2nd line support for the EquiLend product suites
- Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
- Review, plan and execute client maintenance tasks upon request
- Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where possible, provide a fix to remediate the issues
- Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
- Play a leading role in semi-annual disaster recovery testing
Role Location Benefits
- Hybrid working - 50 days per annum to work remotely
- 30 days vacation calendar annum (plus public bank holidays)
- Family health insurance for you and your dependents available from first day of employment
- Personal accidental injury insurance available from first day of employment
- Annual team building retreat for all employees a new location each year
Diversity & Inclusion
At EquiLend, we are deeply committed to upholding an inclusive and diverse workplace. We are proud of a culture where discrimination based on age, gender, race, ethnicity, disability, sexual orientation, or any other characteristic is unequivocally not tolerated. We recognize that diverse perspectives and experiences are foundational to our success and innovation. If you require any accommodations during the interview process, please inform us so we can ensure your experience is fair and comfortable.
