L1 System Administrator

The L1 System Administrator will be responsible for providing first-level technical support to end-users, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role involves monitoring system performance, troubleshooting issues, and escalating complex problems to higher-level support.

• Key Responsibilities:

Provide first-level technical support to end-users for hardware, software, and network issues.

• Monitor system performance and ensure the stability and reliability of IT infrastructure.

Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals.

• Assist in the installation, configuration, and maintenance of operating systems, software applications, and network devices.

Perform regular system updates, backups, and routine maintenance tasks.

• Document and track support requests, resolutions, and follow-ups using a ticketing system.

Assist in user account management, including creating, modifying, and disabling accounts.

• Ensure security and compliance standards are met by following established protocols and procedures.

Collaborate with other IT team members to resolve complex issues and implement improvements.

• Provide training and support to end-users to enhance their understanding and usage of IT resources.

Participate in IT projects and initiatives as needed.

• Qualifications:

1-2 years of experience in an IT support or helpdesk role.

• Basic knowledge of operating systems (Windows, macOS, Linux) and common software applications.

Familiarity with network concepts, including Firewalls, TCP/IP, DNS, DHCP, and VPN.

• Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

Certification such as A+, Network+, or equivalent is a plus.

• How to Apply: email to [Confidential Information]

Looking candidates from Ernakulam & Thrissur.

Job Type: Full-time

Pay: From 25,

• 00 per month
  
  Education:
• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

• Speak with the employer

+91 9495360964