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IT/Computers - Software
Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-related reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
Industry:IT/Computers - Software
Job Type:Permanent Job
Date Posted: 12/11/2024
Job ID: 100008703
Photon, a global leader in digital transformation services and IT consulting, works with 40% of the Fortune 100 companies as their digital agency of choice. Photon Infotech Private Limited is an information technology and services company based out of Omr, Chennai, Tamil Nadu, India.
