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Support Engineer L1
Job description
Experience : 1 to 2 Years
Mode: Work from office
Timings : Shift based support for timezone coverage.
Responsibilities
Monitoring the Infrastructure CPU , Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds
Monitor the scheduled task on the system and ensure that the task has been successfully completed.
If there are any failures in the tasks , rerun the task .
Report any technical errors to the L2 / L3 teams for resolution.
Monitor the Email , Teams channel and Ticketing system for new items/tickets
Update the items / tickets with appropriate initial response
Gather more details from business/end user / other teams if required on the ticket
Reproduce the issue in the testing environment and provide inputs to the L2 team member
Validate the issue fixes in the internal testing environment based on the customer inputs given ( issue raised )
Required Skills
Should have had customer facing experience of more than 1+ years
Should have managed either application or infrastructure support at L1 level for at least 1 years.
SailPoint or IAM system support experience is must
Should have had experience in both oral and written responses to the Customers within defined SLA
Must be experienced in handling Customer related queries on System functionality and provide required support
Should have experience in doing customer issue based validation
Strong in written and verbal communication
Technical background in Java, Scripting would be an added advantage.
Job Types: Full-time, Permanent
Pay: 405,341.58 - 600,000.00 per year
Benefits:
Shift:
Work Days:
Application Question(s):
Experience:
Work Location: In person
Date Posted: 14/11/2024
Job ID: 100389523
