Job Title: Korean Language Customer Support Specialist
Location - Remote
Proficiency - TOPIK 2 & Above
Compensation - 5 to 7 & 9 - 12 LPA
Relocation travel and 15 days accommodation will be provided
Job Overview:
We are seeking a Korean language expert to join our team as a Customer Support Specialist, providing voice and phone support to Japanese-speaking customers. The ideal candidate will have excellent communication skills in both English, as well as a strong understanding of customer service principles. This role requires the ability to effectively troubleshoot and resolve customer issues over the phone while maintaining a high level of professionalism and empathy.
Responsibilities:
- Provide exceptional customer support to Korean -speaking customers via phone calls, ensuring their inquiries and concerns are addressed promptly and effectively.
- Serve as the primary point of contact for English -speaking customers, assisting them with product-related questions, technical issues, and order inquiries.
- Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.
- Troubleshoot and resolve customer issues in a timely manner, escalating complex issues to higher-level support teams when necessary.
- Document customer interactions accurately and thoroughly in the company's CRM system, including details of the issue, resolution provided, and any follow-up actions required.
- Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.
- Stay up to date on product knowledge, company policies, and industry trends to effectively assist customers and provide accurate information.
- Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support and overall customer experience.
Qualifications:
- Fluency in spoken and written Korean is essential, with a strong command of formal and informal language styles.
- Proficiency in English is required to effectively communicate with internal teams and stakeholders.
- Previous experience in customer support or a related field is preferred, with a proven track record of delivering high-quality service to customers.
- Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.
- Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.
- Familiarity with CRM software and support ticketing systems is a plus.
- Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.
Location: Remote
Employment Type: Full-time
Join our team and be part of a dynamic customer support environment
