Role: Kore AI Developer
Location: Chennai, Pune - Onsite/Hybrid
Total Experience: 5+ years
Type: C2H
Mandatory Skills: JavaScript, Kore AI, IVR
Job Description: We are seeking a skilled Conversational IVR Developer with expertise in Kore AI to join our team. As a Conversational Developer, you will be responsible for designing, developing, and implementing interactive chat or voice response (IVR) systems that leverage natural language processing and conversational AI capabilities to enhance customer experiences.
Key Responsibilities
- Collaborate with cross-functional teams to gather requirements and design conversational solutions tailored to business needs.
- Develop and configure messaging/IVR workflows using the Kore ai platform, ensuring seamless integration with existing systems and databases.
- Implement natural language understanding (NLU) and natural language generation (NLG) capabilities to enable intelligent interactions with callers.
- Design and implement conversational flows, intents, entities, and dialogs to optimize user experiences and achieve business objectives.
- Analyze user feedback and interaction data to continuously improve and optimize conversational IVR solutions.
- Stay updated on emerging trends and technologies in conversational AI, IVR, and customer service domains.
Qualification
- Bachelor's degree in computer science, engineering, or a related field.
- Proven experience developing IVR solutions, preferably with expertise in the Kore ai platform.
- Minimum 2-3 years of experience in working with Kore AI/
- Strong understanding of natural language processing (NLP) and conversational AI concepts.
- Proficiency in programming languages such as JavaScript, microservices, or Java.
- Familiarity with telephony protocols and standards (e.g., SIP, VoIP).Excellent problem-solving skills and attention to detail.
- Effective communication and collaboration skills.
- Ability to work independently and in a team environment.
