Job Summary :
The Talent Knowledge Management (TKM) team is actively seeking a local professional in India to enhance its operational capabilities and address specific knowledge management challenges. This role is crucial for bridging cultural and operational gaps, providing local insights, and ensuring the effective communication and implementation of global knowledge management standards. The local TKM member will be instrumental in training and educating teams on the importance of knowledge management, standardizing procedures, compliance, and fostering global collaboration.
As a Talent Senior Associate 1, the new hire will work closely with the team to ensure that policies and procedures are clear, concise, and up to date, facilitating easy comprehension for India-based employees. The role involves updating SharePoint pages, ServiceNow knowledge documents, and utilizing templates to streamline knowledge updates. The individual will also contribute significantly to the continuous improvement of knowledge management processes and support RSMs global expansion goals by ensuring a seamless flow of knowledge across borders and upholding global standards. Additional responsibilities include resolving technical issues, refining content for better understanding, managing project plans, supporting enterprise knowledge management initiatives, assisting with training, reporting, and promoting operational adoption.
Essential Duties :
Provide comprehensive support for Knowledge Management sites, solutions, and toolkits, encompassing tasks such as:
- India Knowledge Liaison : Serve as the primary contact for India-specific knowledge inquiries to ensure efficient resolution and prevent work duplication.
- Cross-Cultural Communication India-Specific Integration : Navigate cultural nuances and identify India- specific policy and procedural differences to bridge the knowledge gap for US-based Talent teams, fostering the creation of relevant materials and promoting continuous process improvement.
- Process Enhancement Documentation : Provide insights to refine India-specific processes and procedures, and advocate for the extensive use of templates to streamline review processes and document clarity for better understanding of employee benefits, processes, and policies.
- Global Knowledge Management Compliance : Oversee the maintenance and regular updates of knowledge resources on a global scale, facilitate the creation of new materials, and provide stakeholder guidance on knowledge-related inquiries and projects. Utilize Talent web applications within SharePoint and ServiceNow environments, ensuring adherence to Enterprise KM governance and architectural standards.
- Knowledge Management Governance : Oversee knowledge management projects, ensuring effective coordination and timely milestone delivery. Create, capture, organize, and evaluate knowledge assets for enterprise- wide use, maintain metadata accuracy, manage permissions, and address access requests to ensure secure knowledge resource utilization. Contribute to policy development in user-friendly language and assist the Enterprise KM team with annual quality assurance checks to uphold knowledge management strategies.
EDUCATION/CERTIFICATIONS
Bachelor s degree in business, technology, project management or related business field of study (required)
EXPERIENCE
4-6 years of knowledge management or Talent experience (required)
Knowledge of SharePoint 2013 2019 or Office 365 Modern environment or related applications (preferred)
Knowledge of ServiceNow (preferred)
Intermediate experience using Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Microsoft Excel, OneNote (preferred)
TRAVEL
Ability to travel on occasion to participate in firm or department meetings and training seminars
TECHNICAL/SOFT SKILLS
Strong English writing skills, including the ability to document both internal and external processes (required)
Strong English communication skills for differing audiences and situations, including persuasion, facilitation, and presentation skills; appropriately translates functional/technical language (required)
Experience using Microsoft SharePoint, ServiceNow or equivalent (required)
Understands basic principles of knowledge management (required)
Holds self and others accountable for sharing knowledge and best practices (required)
Knowledge of understanding and interpreting web analytics (preferred)
Self-starter (required)
Strong attention to detail (required)
Strong organization and time management skills (required)
Ability to prioritize and manage multiple tasks (required)
Ability to think analytically to solve complex problems and issues required (required)
