Knowledge Management Coordinator

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Knowledge Management Coordinator with the University of the People.

INTRODUCTION:

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation.

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families lives, their communities, their nations, and, by extension, the world. See President Reshef's TED talk when he announced the founding of the University.[ TED talk ]

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We're a fast-paced organization with remote teams all around the globe. If you're a self-starter who wants to succeed alongside a passionate team, we'd love to hear from you!

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef's TED Talk and Nas Daily interview about the University have 30 million views combined.

OVERVIEW:

University of the People is seeking to hire a Knowledge Management Coordinator for Program Advising department. The Knowledge Management Coordinator is responsible for developing and maintaining systems and processes that capture, organize, and disseminate critical information. This role ensures that employees have easy access to relevant and accurate knowledge resources, promoting a culture of collaboration and continuous learning. The coordinator will work closely with various departments to create, update, and manage knowledge assets, while ensuring that information is secure, consistent, and aligned with organizational goals. This position is key to improving overall efficiency, driving innovation, and reducing the risk of knowledge loss by ensuring that important insights, processes, and documentation are properly captured and shared. The ideal candidate will have strong organizational, communication, and technical skills, with a passion for creating seamless access to knowledge that enables better decision-making and productivity.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Knowledge Repository Management: Maintain and update the knowledge repository, ensuring that information is easily accessible, current, and relevant. Develop and enforce guidelines for managing content, including regular audits.
• Documentation and Content Creation: Collaborate with various departments to create, edit, and organize documentation, standard operating procedures (SOPs), and other knowledge assets. Ensure consistency, clarity, and alignment with organizational goals across all knowledge documents.
• Training and Onboarding: Create & update onboarding materials and training programs for new employees, ensuring they have access to essential knowledge and resources from the start.
• Capturing new knowledge: capture new knowledge and integrate it into the operations. Ensure that the team absorbs new ideas and implements new policies quickly.
• Collaboration - work with relevant stakeholders to optimize information storage and distribution. Act as a bridge between different teams, gathering information and ensuring that knowledge is shared across departments to avoid silos. Foster relationships with stakeholders to ensure alignment and understanding of knowledge management goals.
• Process Improvement: Identify gaps in current practices and recommend improvements to enhance efficiency. Implement best practices.
• Data Analysis and Reporting: Track usage metrics, generate reports, manage & improve the existing dashboards, identify the need for new dashboard and collaborate with the data team.
• Additional Tasks Complete additional tasks as and when allocated.

KEY COMPETENCIES

• Data Analysis and Reporting.
• Tech-savvy Excel, MS office, confluence etc.
• Training and Facilitation Skills
• Strong interpersonal skills to work across departments
• Problem-Solving and Critical Thinking
• Self-driven to continuously improve the processes and take ownership of the tasks/projects
• Multitasking skills and detail-oriented focus required for a fast-paced environment.
• Have excellent verbal, written and interpersonal skills.

REQUIREMENTS:

• Minimum education required: Bachelor's degree
• A minimum of 1 years experience as a Knowledge management coordinator.
• Fluent English level