Knowledge Management

Exp: 4-8yrs

Work Location: PAN India except Bangalore

Roles & Responsibilities:

Develop and implement standard knowledge management processes and tools

Support the design, development, delivery of knowledge articles/assets relating to infrastructure changes, updated customer/client requirements

Perform quality reviews of key knowledge areas to ensure standards/guidelines are being followed

Perform regular content audit to ensure the content across all platforms are updated, identify outdated content and ensure it's archival to maintain sanity of the portals

Collaborate with stakeholders, various teams to source content for updating on sites

Provide support to bid requests, sales requests within promised SLA

Work collaboratively with the stakeholders to update various knowledge resources and collaterals

Measure effectiveness of knowledge management methodology by evaluating key performance indicators across all knowledge management efforts, working to continually improve where needed

Understand requirements stakeholders and provide the necessary support

To be part of the initiatives that are driven by the alliances

Create awareness around initiatives/activities and participate in driving registration for events and webinars

Provide direction on tools used for knowledge management

Provide end-to-end marketing support during global events & campaigns

Ensure all communications including newsletters are delivered on timely manner and important communications are posted on internal social media like yammer teams and other sites

Share and replicate the best practices across organization

Required Skills:

Personal:Good written, oral and presentation communication skills in English.Ability to share technical/non-technical expertise successfully, clearly, and effectively with peers.Strong flexibility and ability to thrive in dynamic environment.

Management:Demonstrated ability to manage an initiative, delivering on-time while meeting or exceeding customer service level agreements

Process Improvement:Demonstrated analytical and critical thinking skills, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions

Financial:General knowledge base / use of IT policies and standard processes

Technical:Skilled as supporting IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval.