We are seeking a highly motivated and experienced KAM/Food Court Manager who will be responsible for overseeing the daily operations of the university food court. This role includes ensuring a high level of customer satisfaction, maintaining good relationships with clients and brands, and managing the food court staff. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing quality food services in a fast-paced environment. Candidates must be willing to travel throughout North India.
What you will be doing:
- Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service.
- Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
- Build and maintain strong relationships with clients and food brands operating within the food court.
- Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement.
- Recruit, train, and supervise food court staff, including scheduling and performance evaluations.
- Ensure compliance with health and safety regulations and university policies.
- Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly.
- Prepare and manage the food court budget, including tracking expenses and revenue.
- Analyze financial performance and develop strategies to achieve financial targets.
- Monitor and manage the food court s P&L statement.
- Develop and execute marketing strategies to promote the food court and its offerings.
- Utilize social media and other digital platforms to enhance the food court s visibility and engagement.
What you need to bring:
- Bachelor s degree in business administration, Hospitality Management, or related field. Advanced degrees or certifications are a plus.
- 5+ years in food court or restaurant management, including staff supervision and operational oversight.
- Strong leadership, communication, and interpersonal skills.
- Experience in budgeting, financial analysis, and marketing strategies.
- Knowledge of health and safety regulations.
- Proficiency in Microsoft Office and food court management software.
- Motivated, detail-oriented, and able to handle customer issues promptly.
- Willingness to travel across North India.
Benefits of working at SmartQ:
- SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:
- Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
- Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
- Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
- Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.
- Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.
- Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.
- Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.
- Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.
- Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
