As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.
If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
Key roles and responsibilities
- Lead the company s dynamic food service sales efforts and develop/maintain relationships with food service institution at all levels
- Manage an individual expense account within budget guidelines
- Maintain ongoing relationships with customers and drive conversations to inform them about new developments in company s products
- Develop quotes and proposals
- Negotiate by phone, email and in person. Must be comfortable with legal documents
- Attend client meetings, food committee meetings and other events related to clients
- Maintain effective, professional relationships with customers, vendors and fellow employees
- Administer unit operations in accordance with the standards required by SmartQ, handle contract specifications and statutory regulations.
- Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
- Responsible for monitoring and ensuring food services to agreed standards and specifications.
- Ensure economic and efficient utilization of resources including utility, people, and technology.
- Analyze and help on-site/off-site partners manage effectively
- Communicate regularly with clients to stay updated on operational activities and happenings
- Action plans are completed following client satisfaction surveys and audits.
- Ensure all products are correctly priced in line with client agreement and specifications.
- Complete manpower schedule within the budget. Adjust labour schedule in line with sales.
- Ensure site adherence to safety standards as per SLA
Qualifications:
- Experience in food industry is Mandatory
- Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions
- The ability to handle pressure and meet deadlines.
- Flexible and willing to take on any tasks to support team efforts
- Excellent written and verbal communication skills,
- Strong interpersonal skills
- Sound knowledge and experience of working with food, technology and leverage people.
- Results Oriented, be accountable and hold accountable.
- Proven experience in managing successful teams in a similar environment.
- Basic Food Hygiene certificate and knowledge of QHSE standards.
- Excellent financial and application acumen.
- Self-motivated, agile and ability to adapt to a changing environment.
- Overall 5+years experience with minimum 3 years in a similar role.
- Graduate/Diploma in Hotel Management discipline.
- Knowledge of the local language is mandatory.
- The candidate will be required to work for 6 days a week
- SmartQ will provide travel reimbursements as per travel policy.
