Key Responsibilities:
- Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders in the travel industry, including corporate clients, travel agencies, and partners.
- Serve as the primary point of contact for key accounts, addressing client needs and resolving issues promptly.
- Strategic Account Planning:
- Create and implement strategic account plans to achieve revenue targets and business growth.
- Identify opportunities for upselling and cross-selling travel products and services.
Business Development:
- Work closely with the sales and marketing teams to identify new business opportunities and expand the client base.
- Conduct market research and analysis to stay updated with industry trends and competitor activities.
Client Retention and Satisfaction:
- Monitor client satisfaction levels and take proactive measures to enhance the client experience.
- Conduct regular client reviews and feedback sessions to ensure alignment with client goals and expectations.
Contract Negotiation and Management:
- Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions.
- Manage contract renewals and ensure timely delivery of contractual obligations.
- Performance Monitoring and Reporting:
- Track and report on key account performance metrics, including revenue, client satisfaction, and retention rates.
- Provide regular updates and reports to senior management on account status and business performance.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
- 5-7 years of experience in key account management, preferably in the travel industry.
- Proven track record of managing key accounts and achieving sales targets.
- Strong understanding of the travel industry, including trends, challenges, and opportunities.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong relationships with clients and stakeholders.
- Strong analytical and problem-solving skills.
- Proficiency in CRM software and Microsoft Office Suite
