Key Account Manager

Job Summary:

As a key Account Manager , you will be an integral part of our sales team, responsible for driving individual sales targets through outbound and inbound strategies. This role requires a self-motivated and results-driven professional with a proven track record in outbound sales. You will play a key role in expanding our customer base and contributing to the overall success of the organization.

About Us:

At Swageazy, we're not just another company - we're a community of trailblazers, dreamers, and achievers. Swageazy is an all-in-one enterprise gifting platform assisting start-ups & modern workplaces to shop, store and deliver high-quality swag around the globe with click of a button. We are India's first platform that automates gifting for employees, customers, and prospects globally. You can put your employee gifting on auto-pilot with us and send gifts that they would love to keep.Our mission is we aim to achieve our vision through our tech-first approach, we have built a platform where you can curate a gift pack of your choice and we'll take care of the rest from design assistance to last-mile delivery across India and International markets.and we're committed to creating a workplace where your ideas and aspirations can thrive.

Your Key Responsibilities:

Understand Diverse Industries and Articulate Business Value:

• Gain comprehensive knowledge of clients.
• Clearly communicate the benefits of self-service solutions to business users.

Capture and Update Sales Opportunities:

• Track and manage opportunities throughout the sales funnel.
• Ensure accurate and timely updates in the sales pipeline.

Build and Maintain Strong Customer Relationships:

• Foster strong, long-term relationships with customers.
• Enhance customer satisfaction through proactive engagement and support.

Align Solutions with Customer Objectives:

• Match customer business goals with appropriate self-service solutions.
• Demonstrate how these solutions deliver tangible value to the customer.

Conduct Opportunity Risk Assessments and Forecasting:

• Evaluate potential risks and opportunities.
• Provide accurate sales forecasts to guide strategic planning.

Develop and Present Professional Materials:

• Create detailed account and customer opportunity plans.
• Prepare and deliver high-quality presentations and proposals.

Coordinate Resources for Pre-sales and Post-sales Activities:

• Ensure all pre-sales, installation, and service activities are completed on time.
• Maintain superior quality in all customer interactions and follow-ups.

Maintain a High Degree of Customer Orientation:

• Exhibit exceptional customer service skills.
• Own and resolve customer issues, leveraging internal systems for effective problem-solving.

Qualifications:

• Bachelor's degree with 2+ years of relevant work experience OR fresher with Post Graduation Programme/MBA Degree.
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

** Preference will be given to female candidates for this position to promote diversity and inclusion.