Key Account Manager

Early Applicant

Exp: 5-7 Years

Job Description

Key Responsibilities

Relationship Management:
Build and maintain strong relationships with key clients across all group companies.
Act as the primary point of contact for client inquiries, issues, and requests.
Proactively engage with clients to understand their needs and provide personalized solutions.
Business Development:
Identify and pursue new business opportunities within existing key accounts.
Collaborate with internal teams to develop customized proposals and offerings.
Lead negotiations and contract discussions to secure new deals and contracts.
Customer Satisfaction:
Ensure prompt resolution of client issues and concerns to maintain high levels of satisfaction.
Conduct regular account reviews to assess client satisfaction and identify areas for improvement.
Implement strategies to enhance the overall customer experience and exceed client expectations.
Cross-Functional Collaboration:
Work closely with sales, marketing, and customer support teams to align strategies and deliver integrated solutions.
Coordinate with internal departments to address client requirements and deliver on commitments.
Provide regular updates and insights to internal stakeholders on key account performance and opportunities.