Key Account Manager - Mobility Services

Job description

Hiring Alert.............We are Hiring for below position urgently.....

Position: Key Account Manager

Education: Any Graduate/BBA/MBAExperience :

Experienced Industry: Travel/Transportation/Mobility/Hospitality/Logistics

Notice Period: Immediate or 1 month.

J.D:.

Key Account- AM. will be responsible for

Managing the customer lifecycle from on boarding to renewal and developing long-term relationships with our clients. This role will focuson ensuring customer satisfaction and driving adoption and usage ofour products.

Responsibilities:

Developing and executing customer success plans for assigned accounts Monitoring customer usage and adoption of our products

Proactively engaging customers to ensure they are receiving maximum value from our solutions

Developing and executing strategies to increase customer retention Identifying customer needs and upselling opportunities

Working closely with the sales team to provide product feedback and customer insights

Resolving customer inquiries and issues in a timely manner

Developing relationships with customers to ensure customer satisfaction tracking and reporting customer success metrics Requirements.

At least 3 years of customer success experience in Account management.

Outstanding customer service skills Ability to listen, earn trust, and consult with clients

Ability to effectively manage time to maximize results

• Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems Strong problem-solving skills and resourcefulness

• Travel Arrangements

• Full-time