Build a Strong pipeline of projects in the Residential segment by reaching out to the Project owners, builders, architects, Consultants
Coordinate with the National Manager Residential to ensure the smooth transition of the quote to cash process, ensuring customer satisfaction and timely delivery of the project
Build relationships with end customers in the Residential segment like Major Developers, Architects etc, ensure timely follow up and review the projects pipeline
Address customers technical queries and requirements by facilitating communication with the Specifications team
Collaborate with the Product Management team to ensure that the product offering is aligned with the needs of the market and also identify further opportunities for product development and innovation
Focus on the conversion of quotations to Purchase Order
Prepare and present various business reports such as Sales forecast for the segment on a monthly/quarterly/annual basis, as required
Work with the other internal teams such as Product Management, Marketing and Specifications, to engage customers by planning various events like lunch and learn, etc. and participating in trade fairs, etc.
Coordinate with Regional Service team to ensure timely installation; handle customer escalations and provide timely response to customer feedback
