As the Key Account Manager, you will be responsible for retaining top customers and nurture those key relationships over time. Ideally, you become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit. You will play a key role in expanding our market presence, building strong customer relationships, managing key accounts, and ensuring the achievement of sales targets.
Functions:
Identification of Key Accounts
- Identify Key Accounts from market
Client Satisfaction and Retention
- Satisfaction of Key Clients
- Aim to foster long-term relationships that lead to client retention and loyalty
Revenue Growth
- Identifying upselling and cross-selling opportunities within key accounts
- Introducing new products or services, and exploring ways to increase the clients spend with organization
Strategic Account Planning
- Developing and executing strategic account plans.
- To achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion
Market Insights and Competitor Analysis
- Keeping abreast of industry trends, market dynamics, and competitor activities
- To identify opportunities and potential threats, ensuring you stay one step ahead in client interactions
Establishing Trust and Rapport & Long-Term Relationship Building
- By investing time and effort into understanding your clients businesses and becoming a trusted advisor, you lay the foundation for enduring partnerships.
- Building lasting relationship with Key Accounts
- By demonstrating your commitment to understanding the client's needs and acting in their best interests, you create a solid foundation for a long-lasting and mutually beneficial partnership
Authorities:
- Decision-making authority regarding sales strategies and customer engagements within the assigned region.
- Authorization to negotiate and finalize sales contracts within approved guidelines.
Responsibilities:
- Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our cutting-edge technology solutions.
- Being first point of contact for all the requirements of key accounts.
- Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients evolving needs.
- Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
- Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery.
- Address any concerns or conflicts raised by key clients promptly and professionally, striving to reach win-win resolutions.
- Stay abreast of industry trends, competitors, and market dynamics, providing clients with valuable insights and positioning them for success.
- Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.
Growth & Development:
- Opportunities for career advancement based on performance and achievements.
- Access to training and development programs to enhance skills and competencies.
- Exposure to diverse industries and markets to broaden experience and knowledge.
Educational Qualification:
- Engineering Graduate
- Minimum 7-9 years of experience in sales of industrial products, with a minimum of 1-3 years in a leadership role.
- Proven success in developing and executing business strategies that resulted in substantial revenue growth.
- Must have exposure in handling regional / zonal sales.
- Should be able to connect well to top most people of other companies.
- Should be able to lead from front.
- Excellent communication and interpersonal skills with the ability to build relationships at all levels.
- Strategic thinker with the ability to analyse market trends and make data-driven decisions.
- Demonstrated ability to lead and inspire cross-functional teams.
Core Skills & Competencies:
- Proven track record in sales management, preferably in the specified industries.
- Strong leadership and motivational skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving capabilities.
- Results-driven with a focus on customer satisfaction.
- Ability to analyze data and make informed decisions.
- Proficiency in Microsoft Office Suite and CRM software.
Other Leadership Skills Preferred:
- Ability to inspire and motivate team members.
- Effective delegation and time management skills.
- Conflict resolution and negotiation skills.
- Adaptability and resilience in a dynamic business environment.
CTC
8-10 LPA
