Key Account Manager - Digital

Hansa Cequity is one of the leading data driven, connected CX services provider in India. It provides integrated solutions in Marketing, Data Analytics, MarTech, Campaign management, Digital and Contact centre to enable its clients to acquire customers intelligently, retain and manage them profitably.

With a data driven marketing approach and strategy we help companies leverage the power of technology through propriety and best in class marketing automation and analytics platforms. Our teams glean out insights and understand our clients customers and prospects. Our campaign management and digital marketing consultants then move in to create meaningful engagements opportunities in a multi-channel environment. Our key objective is to drive measurable business growth for clients.Our Enterprise Solutions team works on tech stack implementation projects and managed services engagement for our clients. We work with deep skilled people across platforms Adobe, Salesforce, Oracle, etc.

Please visit http://www.hansacequity.com for further understanding.

LinkedIn page: https://www.linkedin.com/company/hansacustomerequity/

Job location: Kurla West, Mumbai. (Work from Office)

Job dimensions responsible for: Account management/ Client Servicing.

Position Overview

The Senior Client Servicing at our creative agency is a senior-level role responsible for nurturing client relationships, ensuring exceptional service delivery, and driving creative solutions that align with clients goals. This position requires a strategic thinker with a deep understanding of creative services and the ability to lead a team in delivering innovative and impactful solutions to our clients.

Key Responsibilities

1. Client Relationship Management

- Cultivate and maintain strong relationships with clients, acting as their main point of contact for all creative needs.

- Regularly engage with clients to understand their brand, vision, and objectives, ensuring we meet and exceed their expectations.

2. Creative Strategy and Planning

- Collaborate with clients to develop creative strategies that align with their marketing and branding objectives.

- Work closely with the creative team to conceptualize innovative ideas and solutions that resonate with clients target audiences.

3. Team Leadership

- Lead and mentor a team of creative professionals, fostering a collaborative and innovative environment.

- Provide guidance on creative direction, ensuring that the team delivers high-quality work that meets clients needs.

4. Service Delivery and Project Management

- Oversee the end-to-end project lifecycle, from initial client briefing to final delivery, ensuring projects are delivered on time and within scope.

- Monitor project progress, identify potential roadblocks, and proactively address issues to ensure smooth project execution.

5. Communication and Presentation

- Effectively communicate creative concepts, strategies, and project updates to clients in a compelling and engaging manner.

- Present ideas and solutions to clients, incorporating their feedback and insights into the creative process.

6. Cross-functional Collaboration

- Collaborate with the creative, design, and production teams to ensure that creative output aligns with clients needs and expectations.

- Work closely with the business development team to identify upsell and cross-sell opportunities within existing client relationships.

7. Innovation and Trends

- Stay up-to-date with industry trends, emerging technologies, and creative best practices to drive innovation within the agency's services.

8. Performance Analysis and Improvement

- Monitor key performance indicators (KPIs) related to client satisfaction, project success, and revenue growth.

- Analyze project outcomes and client feedback to identify areas for improvement and implement enhancements.

Qualifications:

- Bachelor's degree in Marketing, Advertising, Communications, or a related field; Master's degree is a plus.

- 2-4 years of experience in a creative agency or related industry, with a minimum of 2 years in a client-facing role.

- Proven track record of successfully managing client relationships and leading creative projects to successful outcomes.

- Excellent communication, presentation, and negotiation skills.

- Strong understanding of creative processes, design principles, and branding strategies.

- Proficiency in project management tools, CRM software, and relevant design software.

- Leadership skills with the ability to inspire and guide creative teams.

- Strategic mindset with the ability to align creative solutions with clients business objectives.

- Creative and analytical thinking to solve complex client challenges.

- Portfolio of successful creative projects and campaigns is a plus.