Key Account Manager

About Bolt.Earth

Bolt.Earth is India's largest EV tech company that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, we empower all 2 and 3-wheeler electric vehicles through AI integrated IoT solutions that make them safer, more intelligent, and connected. We are backed by blue-chip investors like Union Square Ventures and Prime VP.

Note: Product Based Company candidates are preferred.

Roles and Responsibilities:

Client Relationship Building: Act as the primary point of contact for clients, addressing their needs, inquiries, and concerns.

Account Management: Ensure client accounts are well-maintained and compliant with company policies and standards.

Conflict Resolution: Knowing how to de-escalate conflicts and find mutually beneficial solutions is valuable in maintaining customer relationships.

Interpersonal Skills: Building and nurturing relationships with customers and collaborating with colleagues require strong interpersonal skills.

Teamwork: Collaborating with other departments, such as sales, marketing, and support, to ensure a consistent customer experience is important.

Data Analysis: Use data and analytics to track client satisfaction, accounts, performance, and other key metrics.

Qualifications:

A bachelor's degree is mandatory.

2 to 6 years of experience in client relationship/Key accounts management or a related field.

Hands-on experience in upselling and post-sales service.

Strong interpersonal and communication skills.

Analytical and problem-solving abilities.

Proficiency in using various tools.

Sales and negotiation skills.

Knowledge of the industry or market in which the company operates.

The ability to work well both independently and as part of a team.

English, Hindi and Kannada will be preferred.

What we provide:

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance (GPA), Temporary Disability Coverage
• Wellness Program - Employee Assistance Program, Onsite Medical Center.
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program.
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, VPF
• Other Benefits - Car Lease, Salary Advance Policy