Job Description
Account Management: Develop and maintain strong relationships with key retail accounts. Act as the main point of contact for all customer inquiries, issues, and requests. Understand customer needs and objectives to provide tailored solutions and recommendations.
Sales Growth: Drive sales revenue by identifying new business opportunities within existing accounts and pursuing new accounts. Develop account plans and strategies to maximize sales growth and achieve sales targets. Monitor market trends and competitor activities to identify potential sales opportunities.
Customer Satisfaction: Ensure customer satisfaction by providing exceptional service and support. Address any customer concerns promptly and effectively. Collaborate with cross- functional teams, such as marketing and product development, to meet customer needs and exceed expectations.
Account Planning: Develop comprehensive account plans that outline strategies for account growth and revenue generation. Identify upselling and cross-selling opportunities to increase account profitability. Conduct regular business reviews with key stakeholders to assess account performance and identify areas for improvement.
Sales Forecasting and Reporting: Accurately forecast sales volumes and provide regular sales reports to management. Track and analyze sales data, market trends, and competitor activities to identify insights and drive informed decision-making.
Relationship Building: Cultivate strong relationships with retail customers through regular communication, face-to-face meetings, and participation in industry events. Act as a trusted advisor to customers, offering expertise and guidance on products, promotions, and market trends.
Market Intelligence: Stay updated on industry trends, market dynamics, and competitor activities. Provide market intelligence and feedback to internal teams to support product development, marketing strategies, and business planning.
