Key Account Manager

We are looking for Key Account Managers to serve as a point of contact for the customer and to take the ownership of their clients, ensuring operational excellence, high productivity and customer satisfaction. An enthusiast, with a keen eye on details; is always looking for opportunities to make his/her mark with the customer.

20Cube invites people who would want to learn new age, technology oriented customer service ways. We offer a KPI driven environment which is the key to high performance and high rewards.

Job Role and responsibilities:

Job responsibilities include, but are not limited to, the following:

Manage the end-to-end shipments for a customer from quotation to final delivery.

Partner with the sales and pricing team to generate the RFQ for all enquiry and follow up on all offers quoted

Maintaining customer relations to meet performance and service targets

Start, grow and cultivate, profitable and long term strong client relationships

Ensuring complete and effective billing, collection process for the assigned/ developed customer accounts.

Overall responsibility of customer retention and contract renewals of customers handled by the team

Reporting / Escalation in a way to meet Customers and 20Cube expectations

Preparation of MIS, SOP and Quotations.

Skills :

Strong Ocean Air freight operational knowledge to meet KPI

Team Player

Ability to work unsupervised and alone, and ability to adapt of immediate change

Excellent knowledge of freight forwarding with proven track record in industry.

Excellent communication skills and strong interpersonal skill to effectively interact with the customer

Pro activeness and resolution management

Good judgment skills and ability to make decisions and escalate issues

Excellent written verbal communication skills

Experience- Minimum 5 years of experience