Kenan Admin

We at Stefanini hiring forKenanAdmin..!!

Exp Required - 3 to 4 years

OnsiteLocation:Noida 62 India

Work modality: 5 days a week

Job Role-

• Strong working knowledge in Kenan/Postpaid Billing System.
• Billing Domain knowledge is must Postpaid Billing, CDR flow , Rating Flow etc.
• Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.
• Hands on UNIX / Windows experience and familiarity with SQL, Relational Databases and Web Servers.
• Incident & Service Request Handling
• Coordination with Different teams and Vendors
• Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
• Solution delivery within SLA
• Compliancy to internal and external guidelines, processes and policies Team performance/productivity KPIs
• Well-versed in ITIL standards for delivery of services
• Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
• Operate out of hour's changes / interventions when required for second line support.
• Provide supports during business hours as per Market to support operations.
• Adhere to incident management procedures.
• Attend team meeting and Operations communication sessions as required.
• Should able to put appropriate monitoring and alerting capabilities in place for proactive systems management.
• Performing problem management to permanent fix the issue
• systems and proactive preventative maintenance such as system reboots
• Health checks to ensure the systems are running at optimum levels
• Reporting on system issues
• Support Service Improvement Plan plans

Knowledge and experience

• Must have 2-5 years of working experience in Telecom Billing Domain.
• Telecom Domain Knowledge.
• Knowledge of ITIL Processes and Project Management methodologies.
• Good knowledge of different application architecture, Remedy or Other Ticketing Tool , Monitoring tools