Description
We are seeking a Support Lead with 5-7 years of experience to join our team. The ideal candidate will be responsible for managing a team of support specialists and ensuring timely resolution of customer issues. The role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality customer service.
Responsibilities
- Manage a team of support specialists, providing guidance and feedback as necessary
- Ensure that customer issues are resolved in a timely and efficient manner
- Monitor team performance and provide regular reports to management
- Identify areas for improvement in the support process and implement solutions
- Collaborate with other teams to resolve complex customer issues
- Maintain accurate records of customer interactions and support activities
Skills and Qualifications
- 5-7 years of experience in a customer support role
- Proven experience managing a team of support specialists
- Excellent problem-solving and communication skills
- Strong organizational and time management abilities
- Experience working with support software and tools
- Bachelor's degree in a related field
