- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Proven experience in a customer service or call center role.
- Strong communication skills, both verbal and written.
- Proficient with computer systems and audio technology.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy in information gathering.
This will be considered a plus:
- Experience in the insurance industry.
- Additional certifications in customer service or related fields.
- Demonstrated ability to handle high call volumes efficiently.
