Company Overview
VCATCH is a leading company in the BPO industry, specializing in Six-Sigma standards. With decades of experience, our core management team has expanded our services to various industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. We pride ourselves on providing cost-effective call center services in Bangalore, utilizing state-of-the-art technology and infrastructure to help our clients achieve growth in their ROI.
Job Overview
We are seeking a Junior MIS to join our team at VCATCH. As a Junior MIS, you will be responsible for assisting in the management and analysis of data to support operational decision-making. This is a full-time position based in Bangalore, Karnataka, India, with a salary range of competitive based on qualifications and experience.
Qualifications and Skills
- 1 to 3 years of experience in a similar role, preferably in a BPO or related industry.
- Proficiency in data analysis tools and techniques such as Excel.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent attention to detail and accuracy in data analysis and reporting.
- Good communication and interpersonal skills to effectively collaborate with team members.
- Ability to handle WhatsApp chats to help resolve the issues of the customers.
- Prior experience in a fintech industry is a plus.
Roles and Responsibilities
- Assist in the collection, analysis, and interpretation of data related to the company's operational activities.
- Support the development and maintenance of MIS reports, dashboards, and data visualization tools.
- Conduct data quality checks and ensure data accuracy and integrity.
- Assist in identifying trends, patterns, and areas for improvement based on data analysis.
- Collaborate with cross-functional teams to gather data requirements and provide insights to drive operational efficiency.
- Assist in identifying and implementing process improvements to optimize data management and reporting.
- Stay up-to-date with emerging trends and technologies in data analytics and MIS reporting.
