Junior Customer Service

Position: Junior Customer Support Service

• About Stepin Solutions:

Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, having partners in Israel and USA. We started our journey in 2011 with 2 teammates which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.

• Job Summary:

We are seeking computer and internet-savvy candidates with back office/customer support work experience. Freshers can also apply.

• Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written).

Drafting campaign emails, Publishing content on the site, and creating landing pages.

• generating reports from various tools, combining those in MS Excel and other relevant tools.

Monitoring software performance and issuing alerts in the event of a malfunction.

• ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free.

Generating backups

• Other relevant backend IT operations

Understand and become conversant with the workflow of a relatively large software application.

• understand, interpret, diagnose, and resolve customer problems.

communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases.

• Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.

24/7 monitoring and management of events affecting technology services and infrastructure takes place.

• Required Qualifications:

Candidates opting for a role in operations must be graduates from any stream

• Preferred Qualifications:

College or University degree in Computer Science or a related discipline

• Requirements:

Ability to multitask, prioritize and manage time effectively

• Ability to quickly grasp and understand new tasks and concepts

Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and Domain Tracking)

• Punctuality towards the responsibilities

Handling Pressure in Emergency Situations patiently

• Basic Concepts of Web and Email Technology

They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner.

• Monitoring infrastructure and systems (Emails, Graphs, etc)

Good with online error monitoring tools

• For a customer service executive profile, The ideal candidate should have a good understanding of software systems.

• Skills:

Time management

• Strong problem-solving skills

Quality focus

• Positive attitude

Proactive incident handling

Rotational Shift Timing:

Day1: Mon: 12:00 pm to 8:00 pm (Work from Office)

Day2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am (Work from Home)

Day3: Wed: Day Off

This rotational shift pattern will continue continuousl

• Benefits:

Hybrid Work Mode

• Full-time employment.

EPF/ESIC as per Govt. compliance guidelines.

• Yearly increments on the basis of your performance.

• Working days:

Rotational shifts
Job Type: Full-time

Experience:

• total work: 1 year (Preferred)

* Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person