Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required.
Job Description
What you'll be doing
Key Roles and Responsibilities:
Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Fulfils approved requests following agreed procedures
Provides telephonic or chat support to clients when required
Executes approved maintenance activities including patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Proactively identifies opportunities for work optimization
Updates existing knowledge articles or creates new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering Disaster Recovery functions and tests
Desired Skills :
Experience : CCNA certification is Must. 2 to 4 yrs on below technologies is preferrable.
Firewalls : SRX, Palo Alto , IPSEC VPN, etc
Routing Protocols : OSPF, BGP, MPLS
Switching Protocols : STP, RSTP, Port Channel, VTP,
Other Protocols : DNS, DHCP , FTP, NTP etc
Monitoring Tools : SolarWinds, Zenoss, etc
Ticketing tools experience
Job Description:
The candidate should have Strong communication, good attitude, Team/Customer handling skill and should have done CCNA or other vendor equivalent certification.
Should act as first line of defense against network disruptions and failures.
During ISP outages; coordinate with ISPs for P2P/MPLS link status and RCA.
Coordinate with vendors Cisco, Juniper, etc. for device or equipment RMA. Also coordinate with Datacenter local support for the same.
Must be proficient at documenting issues, reports, etc.
Proficient at following/tracking issues that are appearing on the NOC.
Once initialtroubleshooting and information gathering is completed; Transition the escalation to L2 team for further support.
Candidates need to work on 24/7 shifts.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
